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FREQUENTLY ASKED QUESTIONS
Do you offer free delivery?
Yes. Delivery is free on every e-bike and electric trike, to any UK address. Accessories and orders under £50 have a £4.99 delivery charge, shown at checkout.
How can I get help choosing an e-bike?
Pedal Lab's customer support team is available 7 days a week to answer questions and help you choose the right bike. You can contact the team by phone at 0203 750 9407 or by email at info@pedallab.co.uk
How long does delivery take?
In-stock orders are dispatched within 5 working days of your order, and delivery times depend on the e-bike and your location. Once your order has been shipped, we'll email you the tracking details.
Can I return my e-bike if I change my mind?
Yes, Pedal Lab has a returns policy for customers who change their mind. We recommend checking the specific return conditions before placing your order, particularly regarding the bike's condition and use.
How long does the e-bike battery take to charge?
Charging time varies by model and battery size, but most e-bike batteries can be fully charged within several hours. The exact charging time can be found in the specifications for each e-bike.